Terms and Conditions

Return Conditions

In order to return the goods the following needs to be respected:

• The Goods are in the original packaging 

• The Goods must have been purchased in the last 14 days 

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Damaged Products

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If you receive a damaged product, please contact us by email at sales@tipsytribe.be within 7 days of receiving your order. We will ask you to provide images of the product and the packaging to assess the issue. Once validated, we will offer you either a refund or a credit to use for a new order, according to your preference.

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Order Errors

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In the event of an error on our part (e.g. wrong product, wrong quantity etc), please contact us within 7 days of receipt. Once validated, we will offer you either a refund for the missing product or a credit to use for a new order, according to your preference.

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Change of Mind

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For safety and hygiene reasons, we do not accept returns or exchanges for changes of mind regarding beer and spirit products. Please double-check your order before finalizing it.

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Non-Returnable Products

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For safety and hygiene reasons, opened, partially consumed products, or those with altered packaging cannot be returned, unless they are damaged upon receipt.

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Returns will not be processed in the following cases: 

• The Goods have been mixed with other products.

• Expiration date is near or the Goods have become irreparably damaged or deteriorated in quality.

• Goods that were opened/unsealed after purchase

• The Goods were made to your specific requirements or otherwise personalized.

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Partially Full Boxes

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We do not accept the return of boxes of beer/spirits that are not complete or that are not in the original full condition. Boxes that are not returned with all bottles in place will not be accepted for a refund or exchange. Boxes that have been consolidated with different beers and/or spirits will not be accepted for a refund or exchange.

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Return Process

Contact Our Customer Service: Email us at sales@tipsytribe.be with your order number, product details, and the reason for the return.

Return Validation: Once your request is validated, we will provide you with instructions for returning or refunding the product.

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Return Costs: Products that are damaged or missing upon delivery may need to be returned but are refunded at no extra cost to the customer. Return costs are borne by the customer when delivery has been successfully made to the indicated address, but the customer did not pick up the order.

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Refunds

Refunds will be made to the original payment method used during the purchase within 14 days after receiving and validating the return.

The initial delivery charges are only refunded if the return is due to an error on our part or a damaged or missing product.

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Contact

For any questions or assistance regarding our return policy, please do not hesitate to contact us at sales@tipsytribe.be. We are here to help and ensure that you are satisfied with your shopping experience.

This return policy is subject to change at any time without notice. Please regularly check our website to stay informed of updates.

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We reserve the right to refuse returns under any circumstances mentioned above or otherwise applicable in the future.

Only regular priced Goods may be refunded. Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

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Delivery Conditions​

All goods will be delivered on the agreed upon delivery date and address.

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Address for delivery must be communicated minimum 24 hours in advance.

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Any changes to this delivery address less than 24 hours in advance of the delivery date and time will incur a penalty of 5 EUR excl. VAT per box (24 pack beer or 12 pack of spirits)

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Delivery in Brussels that requires more than 1 hour to complete due to issues uncontrolled by us (road closures, etc) will incur a 10% fuel surcharge.

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Unclaimed Packages at a Pickup Point

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If a package is not picked up in time at the pickup point and is returned to us, the goods will be automatically returned to our stock. If the customer explicitly requests a refund, the refunded amount will exclude the initial delivery charges and any additional fees related to the return of the package. If you would like the package to be resent rather than refunded, please contact us within 30 days of the order. We can then proceed with resending the identical package without requiring a new purchase. However, the reshipping costs will be borne by the customer.

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Tours and Tastings

Booking is confirmed once we have received full payment by the due date. If you wish to cancel your booking with us, you should inform us in writing by email to events@tipsytribe.be as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification.

Cancellation 14 or more full days before tour: 90% refund.

Cancellation less than 14 full days before tour: No refund

Rental Space

Any person or entity (hereafter referred to as the “renter”) wishing to temporarily rent, occupy, and make use of Tipsy Tribe Brewery & Distillery’s (hereafter referred to as the “owner”) venue, located at Chaussée de Jette 374, 1081 Koekelberg (Brussels) agrees to such rental, occupation, and use in consideration of certain payments and covenants herein enumerated;

1.      The Renter shall pay to the Owner the complete amount indicated in the invoice by the indicated deadline to the following bank account

BNP Paribas Fortis

IBAN: BE96 0018 9946 4205

BIC: GEBABEBB

2.      The Renter shall have access to and use of the venue on the date and time indicated on the invoice, for the purpose of hosting the Renter’s event.

3.      The full rental fee for the use of the venue described in (1) above shall be payable to the Owner upon the expiration of the rental period described in (2) above. An invoice will be sent with all details after the rental agreement has concluded.

4.      Renter shall remove all personal property, trash, and other items that were not present in the venue when Renter took control of it. Renter will clean the areas they’ve used and all material and equipment used to return the location and material to the state it was when the rental agreement commenced.

5.      Upon Renter’s completion of his/her obligations under (4) above, the Owner shall inform the Renter of any damages incurred to the Owner’s property, material or merchandise and confirm an amount deemed necessary to repair/recoup such damages and/or loss inflicted by Renter and/or Renter’s associates, guests, invitees, contractors, whether or not such persons did so with Renter’s knowledge or consent. The amount determined will be included in the invoice.

6.      In the event that Renter fails to pay the balance due within the time period agreed upon in this contract, one (1) reminder for payment will be sent after which collection of the balance will be referred to a collections service.  Renter shall also be liable to Owner for any legal fees, court costs, and other expenses associated with collection.

7.      Renter will be liable for any physical damages, legal actions, and/or loss of reputation or business opportunities that Owner may incur as a consequence of the actions of Renter or any of Renter’s guests while Renter is in control of the venue, and shall indemnify and hold harmless the Owner against any and all legal actions which may arise from Renter’s use of the venue.

8.      Any disputes arising under this contract shall be adjudicated in the Owner’s local jurisdiction.

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